What’s the best new feature of Microsoft CRM 4.0?
Improved workflow functionality
Built-in report designer
Additional entity relationship options (many-to-many, system-to-system, etc.)
Duplicate detection
Improved data import and migration functionality
Built-in mail merge templates
My vote goes to the several new options for entity relationships, including many-to-many, system-to-system, and self-referential.
These options go beyond the user and make Microsoft Dynamics CRM even more [...]