Michael Cross – Microsoft Dynamics CRM Consultant

What’s the best new feature of Microsoft CRM 4.0?

1. Improved workflow functionality
2. Built-in report designer
3. Additional entity relationship options (many-to-many, system-to-system, etc.)
4. Duplicate detection
5. Improved data import and migration functionality
6. Built-in mail merge templates

My vote goes to the several new options for entity relationships, including many-to-many, system-to-system, and self-referential.

These options go beyond the user and make Microsoft Dynamics CRM even more powerful as a platform for business growth.

What’s your favorite new feature? Why?