Michael Cross – Microsoft Dynamics CRM Consultant

Using Microsoft Dynamics CRM to improve your relationships with customers and increase your sales and profits.

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THE best new feature of Microsoft Dynamics CRM 4.0 (Titan)

November 15th, 2007 · No Comments

What’s the best new feature of Microsoft CRM 4.0?

  1. Improved workflow functionality
  2. Built-in report designer
  3. Additional entity relationship options (many-to-many, system-to-system, etc.)
  4. Duplicate detection
  5. Improved data import and migration functionality
  6. Built-in mail merge templates

My vote goes to the several new options for entity relationships, including many-to-many, system-to-system, and self-referential.

These options go beyond the user and make Microsoft Dynamics CRM even more powerful as a platform for business growth.

What’s your favorite new feature? Why?

Tags: Customize · Titan / 4.0

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