What’s the best new feature of Microsoft CRM 4.0?
- Improved workflow functionality
- Built-in report designer
- Additional entity relationship options (many-to-many, system-to-system, etc.)
- Duplicate detection
- Improved data import and migration functionality
- Built-in mail merge templates
My vote goes to the several new options for entity relationships, including many-to-many, system-to-system, and self-referential.
These options go beyond the user and make Microsoft Dynamics CRM even more powerful as a platform for business growth.
What’s your favorite new feature? Why?